Tech support is garbage, email support is garbage

made my twitter account almost 10 years ago an was an avid user on that same account. i was using the app and then sat my phone down for about an hour. when i reopened the app they were asking me to log back in to verify my account. Seeing that I haven’t logged out of twitter i was confused as to why they started to ask me this.i’ve had this account for a long time and the email address i signed up with is one that i no longer had access to. because of this i was unable to reset my password. i tried emailing tech support but they gave me some excuse saying that they couldn’t verify the account and that there was no other way that they could do so. they’ve never asked me to do so before and i am very upset with tech support. i would’ve rather talk to an actual person to explain my problem than send an email that they took a long time to respond to. so now im stuck trying to figure out what my old password was because i don’t want to create a new account. its been 2 weeks since this happened and im very disappointed with their service and lack of communication.

brandii_m about X, v7.17.1